A new version of macOS, called Golden Gate (macOS 27), recently became available. Some students were prompted to install it while updating to a smaller update (26.6.2) and accidentally installed Golden Gate instead.
As of today, Software Update has been turned off on all student laptops. You won’t be able to install any macOS update — big or small — until this is resolved. If System Settings shows the update option grayed out, that’s expected, not a bug.
Click the Apple menu (top-left corner) → About This Mac and check your version number.
You won’t be downgraded, and there’s nothing to do on your own. You will not be able to use your current laptop for PSAT/SAT testing — you’ll need a loaner instead. Please come see us at a Wahi Lolouila so we can get you a loaner.
Questions? Visit a Wahi Lolouila — locations and hours are listed there.
We’ll post an update here as soon as this is resolved and normal updates resume.
