Merry Christmas and Happy New Year!

Aloha,

We would like to wish all of you and your families a Merry Christmas and a Happy New Year.

As we all begin our Winter holiday, we would like to remind you that support will be suspended from 3:30PM December 18, 2020 and resume January 11, 2021. You may still reach out through our normal contact methods but our team may not get back to you until we return on January 11, 2021.

We hope you all have a safe and happy holiday and look forward to supporting you when we return.

Mele Kalikimaka e hauʻoli makahiki hou!

Ke Koʻi Lipi Staff

Happy Thanksgiving!

We would like to wish you all a Happy Thanksgiving and hope that you and your families stay safe and healthy.

As many of you will be spending time with family so will our faculty and staff. This will mean that support will resume on December 2, 2020. Feel free to submit help tickets or emails if you experience an issue with your school assigned devices but know that you will likely not receive a response until school resumes on December 2nd.

Mahalo,
Ke Ko’i Lipi Staff

Fall Break 2020

Aloha,

We hope you had as smooth a first quarter as possible.

As we approach the end of the first quarter, and into Fall Break, we’d like to inform you that support will be suspended from 3:30PM October 2, 2020 and will resume October 13, 2020 at 7:30AM.

You may continue to call, leave messages, email or submit a support ticket during the break and our team will return your message when we return October 13, 2020.

Please have a healthy and restful Fall Break!

Mahalo,
Ke Ko’i Lipi Staff

I Need Help! Tech Support Update

Aloha,

Our team is focusing all resources on getting computers to our freshmen and new invitees. We ask for your patience with support issues this week. We expect to resume normal support capacity starting August 10, 2020.

Mahalo

Roll-Out 2020 Updates

Aloha,

We hope that you and your family are doing well. As the school year approaches, we are earnestly preparing devices for distribution to our freshmen and new invitees.

All Students and Parents

The online training is available for you to complete. In previous years, this training was required before you could receive your device, however, high school administration will grant an extended grace period to complete this requirement.

All students and parents, regardless of whether they have a device yet or not, must complete this training. Below are the links:

https://tinyurl.com/KKL-Student

https://tinyurl.com/KKL-Parent

Note: Completion status is inputted manually and may take a few days to reflect in KSConnect.

Boarders

Boarding students who do not yet have an assigned device will be receiving one via mail if they do not reside on O’ahu. Parents and students will be receiving emails with further instructions in the coming days. We will be requesting verified shipping addresses and other information.

If you have any questions please call (808) 842-8086.

Day Students

Roll-out will be August 3-7, 2020. Space is limited and you must book an appointment before attending. No walk-ins will be permitted. This is for your safety and the safety of others as we observe personal distancing protocols. Please use the provided link to schedule a session.

Session include an orientation to you assigned device, general instructions related to the KS technology , and an orientation with ASKS.

Mahalo for your patience. We will be updating this blog with new information as it becomes available.

Mahalo,

Ke Ko’i Lipi Staff

Zoom Updates

Quick Steps:
1) Open the application named Self Service on your laptop.
2) Find the Zoom update in Self Service and install it.
3) Once the update is finished you can close Self Service.
4) Find Zoom on your laptop and open it.

Note: Always check self-service for application updates and downloads, first.

2020 Roll-In

Aloha,

We hope that all of you are staying safe and healthy.

The end of the year is here and that usually means we begin to collect your Kamehameha Schools issued MacBook Air for summer in preparation for the next school year. However, this year, grades 9 through 11 will hold on to their devices for the summer and into the next school year. We will only collect the devices assigned seniors and students who are not attending Kamehameha Schools Kapālama next school year.

Seniors:

Please look to the instructions coming from your leadership and administration for when and where to return your device. We are expecting the return of you 13″ MacBook Air, AC Adapter, AC Extension, AC Two-Prong Adapter, sleeve, and hardshell. Any missing items may incur finance charges. To the best of your ability please clean your device by following Apple guidelines. Also, please back-up all your data as once your device is returned you will not have access to that computer again.

Senior Boaders:

If you are not able to participate in on-island graduation alternatives you will be receiving information in the coming weeks about how you can return your device to us.

Support Over Summer:

We will continue to support students over the summer via phone, email, or Ke Ko’i Lipi Support Ticket. Due to summer preparation operations, we ask for your patience as staff will be performing additional duties during the summer session.

Question?

Please reach out to us if you have any questions.

Mahalo

Ke Koʻi Lipi Staff

Connections Issues: 13 April 2020

Aloha,

There was a temporary issue that some students were experiencing that has since been resolved. If you were having trouble connecting to websites today, please quit your browser and try again.

Mahalo
Ke Ko’i Lipi Staff

Spring Break 2020

Aloha,

Hope you all are enjoying the start of your Spring Break 2020!

While this break is unprecedented with concerns about COVID-19, please remember to relax and enjoy time with family and friends (maybe virtually) while maintaining personal distancing, good hygiene, and adhering to the guidance of health professionals and school/community leaders.

Here are some important tips for your break:

• Please remember to keep your device clean: Here is Apple’s guidance on how to clean your assigned device: How to clean your Apple products. Quick Tip: Don’t spray your device with liquid!

• Please remember to keep your MacBook Air sufficiently charged. Allowing your battery to die will cause connectivity issues and other abnormal behavior. Keep your device charged and when warned about low power, please plug-in.

• Care for your device. Please use the assigned sleeve when transporting your computer and do not carry your MacBook Air by the screen (we see you do this on campus, by the way). During campus closure we are unable to issue a loaner if your device breaks so take care of this precious resource Ke Aliʻi Pauahi has provided for you. Be good stewards!

• Reach out! If you’re having trouble please Contact Us. Keep in mind that on break our staff may be taking time off, or preparing to support you during our Distance Learning Plan, but we will reach out to you as soon as possible. We will resume normal hours when we return to school via our High School Distance Learning Plan.

Please take care, get some rest, and be vigilant.

Mahalo,

Ke Koʻi Lipi Staff