Other Browsers: Troubleshooting Safari
NOTE: Safari is not fully supported by Blackboard. Use Mozilla Firefox on a Mac for best compatibility with Blackboard.
Download the latest version of Safari
Use the App Store to download the latest version of Safari
Go to the Apple > Software Update and run all Safari or Mac OS X updates
More information: http://support.apple.com/kb/PH11502
Make sure to enable cookies in Safari
- Open Safari if it is not already open.
- Choose Safari > Preferences, and then click Privacy.
- In the “Block cookies” section, block cookies only from 3rd parties and advertisers.
More information: http://support.apple.com/kb/PH17191
Make sure to disable the Pop-Up Blocker
- Open Safari if it is not already open.
- Choose Safari > Preferences, and then click Security
- Remove the checkmark from “Block Pop-up windows”
More information: http://support.apple.com/kb/PH17158
Try clearing your cache or resetting Safari
- Choose Safari > Reset Safari.
- De-select all items except “Clear History”
- Click Reset.
NOTE: If this step does not resolve the original issue, repeat the process above, but check all items on the “Reset Safari” window
More information: http://support.apple.com/kb/PH17186
Java should be installed and enabled for best compatibility with BlackBoard
You must have a recent version of Java Runtime Environment to allow interactive elements to run properly on your computer. Visit the Java website to learn more.: http://www.java.com/en/
Java is enabled by default on all supported browsers. If you have problems with interactive elements of your courses, go to the instructions for enabling Java.: http://www.java.com/en/download/help/enable_browser.xml
You might need third party plugins like Adobe Flash
Some courses require a plug-in like Adobe Flash, Windows Media Player, or another plugin. Generally your web browser will notify you that you are missing a plug-in and direct you to install it.