Troubleshooting Mozilla Firefox for Windows

Use Mozilla Firefox on a PC or Mac for best compatibility with Blackboard

Click here for the Mac version of this Help page

Download the latest version of Mozilla Firefox

Go to: http://www.mozilla.org/en-US/firefox/new/ to download the latest version of Mozilla Firefox

Make sure to enable cookies in Mozilla Firefox

  1. Click the menu button (the 3 horizontal lines in the upper right) and click Options
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history
  4. Check mark Accept cookies from sites to enable Cookies
  5. For the “Keep until” setting, select: “they expire”
  6. Click OK to close the Options window

 

More information: http://support.mozilla.com/en-US/kb/Enabling+and+disabling+cookies?s=enable%20cookies

Make sure to disable the Pop-Up Blocker

  1. Click the menu button (the 3 horizontal lines in the upper right) and click Options
  2. Select the Content panel
  3. Uncheck Block pop-up windows to allow pop-ups
  4. Click OK to close the Options window

 

More information: http://support.mozilla.com/en-US/kb/Pop-up+blocker

Try clearing your cache

  1. Click the menu button (the 3 horizontal lines in the upper right) and click Options
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now
  5. Click OK to close the Options window

 

More information: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Add *.ksbe.edu  to the Allowed Sites

  1. Click the menu button (the 3 horizontal lines in the upper right) and click Options
  2. Select the Security panel
  3. Click on ‘Exceptions…’
  4. In the ‘Address of website’ box, type: *.ksbe.edu
  5. Click Allow
  6. Click OK to close the Options window

 

Java must be installed and enabled for Pipeline and BlackBoard

You must have a recent version of Java Runtime Environment to allow interactive elements to run properly on your computer. Visit the Java website to learn more: http://www.java.com/en/.

Java is enabled by default on all supported browsers. If you have problems with interactive elements of your courses, go to the instructions for enabling Java: http://www.java.com/en/download/help/enable_browser.xml.

 

You might need third party plugins like Adobe Flash

Some courses require a plug-in like Adobe Flash, Windows Media Player, or another plugin. Generally your web browser will notify you that you are missing a plug-in and direct you to install it.